I believe customer service is very important as this makes the basis for a great working relationship throughout build, starting from the planning stage right through to the completed stage. I feel the first meet and greet in our office is about making our clients feel welcome and excited as it’s a big deal building first home, dream home, retirement home.
As a builder’s wife my role is more behind the scenes dealing with the accounts, administration, marketing but on the other hand I’m face to face with client’s general enquiries and new clients. My role also consists of listing new house/land packages, which I find interesting and exciting when hitting the list button onto the realestate.com.au web to see the response report after a few days.
Finally once a home is complete it’s fantastic to see the clients and how happy they are to move into their beautiful home! Also I enjoy the new friendships we make out of each and every build, enjoying a BBQ and catch up to see a project turn into a home.
Overall, Jonathan and I are a great husband and wife team and we have two beautiful children aged 5yrs and 7yrs who love our new GJ Gardner franchise and jingle.